Healthcare Registration Specialist
5 days ago
About Us
Kettering Health Network is a not-for-profit system of medical centers and outpatient facilities serving southwest Ohio. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of healthcare professionals, or serving others through international outreach.
Role Overview
The Clinical Front Desk Representative plays a critical role in ensuring that patients receive high-quality care from the moment they arrive at our facility. As a representative of our organization, you will be responsible for registering patients, reviewing their information, and assisting them with any questions or concerns they may have.
Responsibilities
- Register patients in a timely and accurate manner
- Review scheduled outpatient visits to ensure all patients have been screened for discounts
- Assist patients with the completion of Financial Assistance Forms and other necessary documents
- Demonstrate knowledge of compliance or legally required registration forms, consents, literature, and documents
Requirements
- Previous registration or scheduling experience strongly preferred
- Excellent written and oral communication skills
- Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
- Demonstrated competency in working in teams and ability to effectively communicate with all levels
- Ability to learn site-specific patient processing software
- Computer literate and very strong with Microsoft Office Suite
- Ability to function in a high-paced, often stressful environment while maintaining a respectful, caring, and professional manner
- Flexible schedule to fit staffing needs
- High school diploma required; one or more years of medical office or customer service experience required
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