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Service Delivery Specialist

1 week ago

Hamilton, Waikato, New Zealand Genesis Energy Nz Full time

About Our People

We're a people company at heart, and we're committed to empowering our employees to succeed together. At Genesis Energy NZ, we believe in creating a workplace where everyone feels valued and supported.

Job Overview

We're seeking talented Customer Service Representatives to join our teams based in Hamilton Central. As a valued member of our team, you'll be empowered to deliver exceptional service and support our customers in achieving their goals.

Key Responsibilities

  • Provide top-notch service to our customers, resolving their inquiries efficiently and effectively.
  • Utilize your problem-solving skills to add value and handle various tasks and enquiries.
  • Meet productivity and performance metrics in a fast-paced, supportive environment.

Requirements

To succeed in this role, you'll need:

  • Demonstrated customer service experience with high emotional intelligence.
  • Confidence navigating multiple computer systems.
  • A friendly and helpful nature with strong written and verbal communication.
  • Excellent attention to detail and ability to learn on the job.
  • A real team focus - we support each other and jump in when needed.

What We Offer

In return for your hard work and dedication, we offer:

  • A competitive starting salary of $57,900.
  • We'll match up to a 4% KiwiSaver contribution.
  • $100 a year towards a wellbeing-related appointment, membership, or equipment.
  • 1 day of paid volunteer leave a year.
  • Paid training and comprehensive on-the-job support.
  • Career progression pathways and plenty of opportunities to grow within the organisation.