Service Operations Representative
5 days ago
We are seeking a highly skilled individual to join our Service Operations team as a Customer Service Advisor. This key role involves managing customer interactions, ensuring seamless communication, and delivering exceptional service experiences. If you possess excellent communication skills, a confident phone manner, and the ability to handle challenging customer situations, we encourage you to apply.
Key Responsibilities:
- Managing customer interactions and inquiries
- Booking service appointments and providing information on servicing requirements
- Communicating with customers in a clear and respectful manner
- Dealing with customer complaints and resolving issues efficiently
Requirements:
- Previous experience in customer-facing roles, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Clean and current driver's license, as occasional weekend work may be required
What We Offer:
- A competitive remuneration package
- Ongoing training and development opportunities through Toyota New Zealand
- A supportive team environment and collaborative culture
- The chance to build a career in the automotive industry with endless opportunities for growth and advancement
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