Service Operations Representative

5 days ago


Wellington, Wellington, New Zealand Toyota Full time
Service Operations Role
We are seeking a highly skilled individual to join our Service Operations team as a Customer Service Advisor. This key role involves managing customer interactions, ensuring seamless communication, and delivering exceptional service experiences. If you possess excellent communication skills, a confident phone manner, and the ability to handle challenging customer situations, we encourage you to apply.

Key Responsibilities:
  • Managing customer interactions and inquiries
  • Booking service appointments and providing information on servicing requirements
  • Communicating with customers in a clear and respectful manner
  • Dealing with customer complaints and resolving issues efficiently

Requirements:
  • Previous experience in customer-facing roles, preferably in the automotive industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously
  • Clean and current driver's license, as occasional weekend work may be required

What We Offer:
  • A competitive remuneration package
  • Ongoing training and development opportunities through Toyota New Zealand
  • A supportive team environment and collaborative culture
  • The chance to build a career in the automotive industry with endless opportunities for growth and advancement


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