Home Furnishing Team Manager

1 day ago


Auckland, Auckland, New Zealand Inter IKEA Systems B.V. Full time

At Inter IKEA Systems B.V., we're looking for a highly skilled and experienced individual to join our team as a Home Furnishing Team Manager. In this role, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.

About the Job

This is a permanent full-time position that requires you to work from home some shifts per fortnight and also work from our external warehouse. Your team will also have a hybrid working environment. You will need to have a private space to be able to work and a suitable internet connection. As the unit operates 7 days a week, you must have the availability to work a rotating roster with a mix of day and evening shifts, including alternating weekend shifts.

The successful candidate will have at least 3 years' experience as a manager or supervisor in a call centre or equivalent role. They will also have highly developed communication and organisational skills, a passion for understanding the customer journey, and a driven approach to delivering exceptional results.



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