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Cloud Support Engineer Intern, Technical Solutions

1 week ago

Auckland, Auckland, New Zealand Amazon Web Services New Zealand Limited Full time

About Us

At Amazon Web Services (AWS), we are committed to providing world-class support to our customers. As a member of the AWS Support Engineering team in New Zealand, you will be at the forefront of this transformational technology.

We are seeking talented candidates who enjoy learning cloud technology, solving and troubleshooting complex issues, and working with customers. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Key Responsibilities:

  • Solve customer cases through various contact channels, including telephone, email, and web/live chat.
  • Apply advanced troubleshooting techniques to provide tailored solutions for customers.
  • Drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Required Skills and Qualifications:

  • Bachelor's Degree or above in Engineering, Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Electronic Engineering, Information Technology, Information Systems, or Information Management related majors.
  • Penultimate year student graduating 2026 and willing to return to studies after internship.

Preferred Qualifications:

  • Basic knowledge in OS concepts, Linux/Unix Systems administration, and Networking (TCP/IP, DNS).
  • Programming/scripting experience in Java, Perl, Ruby, C#, and/or PHP.

Benefits:

  • Opportunity to learn and develop with guidance from managers, local mentors, and global mentors.
  • Excellent long-term development prospects in a world-leading cloud company.
  • Full-time position with a strong focus on training and development.