Technical Support Specialist
5 days ago
Job Description
We are seeking a highly skilled Technical Support Specialist to join our team at Target Recruitment Pte Ltd. As a Technical Support Specialist, you will be responsible for providing exceptional service and repair solutions to customers.
Key Responsibilities:
- Attend to customer claims in a timely manner
- Repair HA/HE products including refrigerators, washing machines, and dryers
- Ensure high levels of customer satisfaction and achieve excellent KPI results
- Perform multitasking duties with ease
- Manage SVC KPIs, RTAT, and technician productivity
Requirements:
- Nitec/Higher Nitec/Diploma in Electronics/Electrical or equivalent qualification
- Minimum 2 years of experience in electronics product service and repair
- Able to repair HA/HE products and resolve customer complaints with minimal supervision
- Customer-oriented, conscientious, presentable, and a good team player
- Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Able to work under pressure and lift customer satisfaction levels
Benefits:
- Competitive salary
- Opportunity to work with a reputable company
- Professional development and growth opportunities
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