Technical Support Specialist

5 days ago


Central Otago, New Zealand Target Recruitment Pte Ltd Full time

Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Target Recruitment Pte Ltd. As a Technical Support Specialist, you will be responsible for providing exceptional service and repair solutions to customers.

Key Responsibilities:

  • Attend to customer claims in a timely manner
  • Repair HA/HE products including refrigerators, washing machines, and dryers
  • Ensure high levels of customer satisfaction and achieve excellent KPI results
  • Perform multitasking duties with ease
  • Manage SVC KPIs, RTAT, and technician productivity

Requirements:

  • Nitec/Higher Nitec/Diploma in Electronics/Electrical or equivalent qualification
  • Minimum 2 years of experience in electronics product service and repair
  • Able to repair HA/HE products and resolve customer complaints with minimal supervision
  • Customer-oriented, conscientious, presentable, and a good team player
  • Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)
  • Able to work under pressure and lift customer satisfaction levels

Benefits:

  • Competitive salary
  • Opportunity to work with a reputable company
  • Professional development and growth opportunities


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