Support Analyst

The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly.

The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide provider for aviation security.

Te Kaiurungi | About the Role
You will play a critical role in providing high quality information systems and technology support through the delivery of excellent customer service while responding to requests and incidents as part of our Digital Team.

With plenty of variety every day, you will engage directly with our customers as one of our primary contact points. You will professionally, and efficiently, manage requests for support, including software, hardware and telecommunications. You are part of the wider Digital team that gets involved in delivery of projects and initiatives across the Authority.

This is a hands on role which is based at the Queenstown Airport where you will be part of the Aviation operational environment.

Ō Pūkenga | About You

You are passionate about technology and services and will bring this with you to a very engaged and enthusiastic team.

Ko mātou | About us
As Aotearoa New Zealand’s safety and security regulator, the Civil Aviation Authority exists to enable safe flight for social connections, and economic benefit for all New Zealander. We believe in keeping people safe and secure in the air, enabling participation in the aviation system, and making a difference to Aotearoa New Zealand aviation. We achieve this through regulatory oversight of the aviation industry and frontline security at our airports.

The Civil Aviation Authority embraces diversity and is committed to providing an inclusive environment where our people feel respected, safe, and valued for their unique contribution.

The foundation for achieving this is our values, which guide how we work and the behaviours we expect from each other.
- Me mahi tahi - Collaboration

We work together to achieve and succeed.
- Me mahi pono - Transparency
We are open and honest communicators.
- Me mahi tika - Integrity
We do the right thing.
- Me manaaki - Respect
We treat all people with consideration and kindness.
- Kia tū rangatira ai - Professionalism
We act in a way that brings credit to ourselves and our organisation.
Me pēhea te tuku tono | How to apply
Please take a look at the position description

We realise we're asking you to submit a cover letter and CV that encourages you to be you We are truly committed to diversity, inclusion and lifting our cultural capability.