Client Engagement Manager

3 days ago


Wellington, Wellington, New Zealand FMG (Farmers Mutual Group) Full time
The Role

We are seeking a talented and experienced individual to join our team as a Client Engagement Manager. In this role, you will be responsible for leading our client engagement efforts, developing actionable insights and initiatives that create positive client experience outcomes.

Key Responsibilities
  1. Develop and drive FMG's client engagement strategy, focusing on innovation and collaboration.
  2. Lead high-performing teams to deliver exceptional client outcomes and secure buy-in from stakeholders.
  3. Work closely with the Head of Client Strategy and Advice on implementing FMG's loss prevention strategy and ensuring alignment with other work programmes.
Requirements
  1. 5-10 years' experience in the Financial/Insurance Industry or as a client experience professional.
  2. Proven track record in leading high-performing teams.
  3. Rural insight and understanding of working within rural NZ, with knowledge of farming and growing operations.


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