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Client Relationship Strategist

1 week ago

ManawatuWanganui, New Zealand Anz Full time

About The Role
The Commercial Relationship Manager role is designed to drive sustainable long-term client relationships and grow critical customer portfolios. This includes aligning with overall business strategies to source and maximise new business, increase effectiveness and keep up to date with market and economic trends.

Your Key Accountabilities
- Develop and maintain deep understanding of customer needs, preferences, and goals
- Build and maintain strong relationships with key stakeholders, including senior executives, sales teams, and other departments
- Identify and pursue new business opportunities, while ensuring existing relationships are nurtured and grown
- Collaborate with internal teams to develop and implement effective solutions that meet customer needs
- Monitor and manage potential risks, applying financial analysis to identify key insights and inform decision-making

Our Ideal Candidate
- Has a proven track record in customer relationship management, risk management, and influencing outcomes
- Possesses excellent communication and interpersonal skills, with the ability to build rapport and handle tough conversations with empathy
- Demonstrates strong business acumen, with the ability to negotiate and offer creative solutions
- Is a strategic thinker, with the ability to develop and implement effective solutions that meet customer needs

Why ANZ?
We're committed to creating a workplace that reflects the diversity of Aotearoa New Zealand's communities. At ANZ, you'll be part of a work whanau that strives towards a common purpose: shaping a world where communities thrive. We believe in the importance of building strong relationships and providing exceptional customer experiences.