Service Delivery Director, Asia Pacific
5 days ago
**Job Overview**
Glory Global Solutions is seeking a seasoned Service Delivery Director to lead our Asia Pacific region. As a key member of our leadership team, you will be responsible for delivering best-in-class customer experience, driving financial performance, and achieving operational excellence.
**Key Responsibilities**
- Define and optimize customer journey
- Drive continuous improvement in Customer Experience, create a vision of "First-Time-Right" experience
- Ensure that appropriate and high quality of service standards are met as per Service Level Agreements (SLA)
**Requirements**
- 10+ years relevant experience in a customer-facing service delivery role supporting complex solutions
- Strong Financial and Commercial acumen, knowledge of profit and loss responsibilities
- Proven track record in leading, motivating and mobilizing teams
**What We Offer**
- A dynamic and challenging role with opportunities for growth and development
- A competitive compensation package and benefits
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