Technical IT Service Manager
4 days ago
About MOTAT
MOTAT is a leading cultural and scientific institution in New Zealand, dedicated to showcasing the country's rich history and technological advancements. Our mission is to engage and inspire people through storytelling and hands-on experiences.
Job Summary:
We are seeking an experienced ICT Technician to join our team. The successful candidate will be responsible for providing technical support, maintenance, and project coordination across various areas of our ICT infrastructure. This role involves acting as the primary point of contact for phone and technical enquiries from staff members, supporting the Head of ICT with equipment maintenance, and working closely with vendors to ensure timely resolution of issues.
Key Responsibilities:
- Supporting the Head of ICT with the maintenance of MOTAT's ICT equipment, including Windows and Apple end-user computers, Windows Servers, and Apple and Android smartphones.
- Taking an active role in maintaining office management systems, including Microsoft 365.
- Managing our Teams-based mobile and desk phone environment with vendor assistance.
- Maintaining the ICT Asset Management Register.
- Delivering ICT onboarding and offboarding of new and leaving team members.
- Working with MOTAT's ICT suppliers to ensure that ICT issues and requests are prioritised and dealt with in a timely manner.
- Creating and maintaining ICT-related documentation.
- Ensuring MOTAT Team Members are provided with appropriate hardware and access to ICT systems.
Requirements:
- Demonstrated experience working in a technical role within an IT department.
- A real desire to grow your ICT skills within a multi-faceted ICT environment.
- Outstanding communication skills, including a focus on customer service.
- The ability to think on your feet and work independently.
- An IT-related degree is beneficial, but an A+ qualification or similar experience is necessary.
What We Offer:
- Flexible working hours.
- Additional KiwiSaver contributions.
- Birthday Leave.
- Social events.
- 5 weeks annual leave.
- A MOTAT Mates pass for your family.
- Opportunities for professional development.
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