Customer Support Specialist
3 days ago
At Westpac New Zealand, we are driven by our purpose to Create Better Futures Together. As a Customer Service Representative in our Cards operation, you will be the first point of contact for all our new and existing customers, delivering exceptional service on every call.
You will provide phone support to Westpac customers, addressing credit/debit card enquiries and resolving issues via inbound and outbound calls.
Contribute to the success of the business and our customers through solution-focused interactions.
Create a world-class customer experience by being empathetic, trusted, and knowledgeable.
Bring a growth mindset to keep imagining and developing the bank in new ways and advancing your career.
To be successful as a Customer Service Representative in our Cards operation, having the following experiences and skills is crucial:
Prior Customer Service Experience: Familiarity with handling customer inquiries, complaints, and providing solutions.
Strong Communication and Rapport Building Skills: Ability to communicate clearly and build positive relationships with customers.
A Passion for Helping People: Genuine interest in assisting customers and resolving their issues.
Confidence in Learning New Digital Platforms and Tech Savvy: Comfort with using various digital tools and quickly adapting to new technologies.
A Can-Do Attitude: Positive mindset and willingness to tackle challenges.
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