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Service Excellence Leader

1 week ago


Rotorua, Bay of Plenty, New Zealand Travel + Leisure Co. Full time
Your Key Responsibilities

Maintain a Safe and Healthy Environment for Our Guests

Observe precautions required to protect resort guests and guest property.

Respond appropriately to guest enquiries and concerns to ensure total guest satisfaction, handle guest issues to resolution, and escalate any outstanding guest inquiry or concern to management.

Previous experience in a similar position is highly regarded, but not required.

You will need a sound understanding of Workplace Health and Safety, including safe chemical handling, strong communication skills, and the ability to work well independently and in a team environment.

No qualifications are required, but fluency in English (written and verbal) is essential.