Service Operations Executive
5 days ago
**Career Opportunities**
We are seeking a skilled Service Advisor to join our team at Automotive Employment NZ Ltd.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a keen interest in the automotive industry.
Key Responsibilities:
- Greet customers and assess their service needs
- Provide accurate information on vehicle maintenance and repair services
- Schedule service appointments and manage customer expectations
- Liaise with technicians to ensure timely and efficient service completion
- Communicate service progress and costs to customers
- Upsell additional services and maintenance when appropriate
- Maintain detailed service records and ensure accurate invoicing
- Handle customer inquiries and resolve concerns promptly and professionally
Requirements:
- Previous experience as a Service Advisor, preferably in a franchise dealership environment
- Familiarity with all aspects of automotive repair and maintenance processes
- Solid communication skills, both verbal and written
- Good computer literacy (experience on dealership software highly advantageous)
- High levels of customer focus and interpersonal skills
- Excellent time management skills and the ability to prioritize tasks in a fast-paced customer service environment
- A valid driver's license
Benefits:
- Market related salary with additional commissions
- Career growth potential
- A supportive and professional work environment
- Great family lifestyle, excellent schools, and significant sunshine hours
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