Service Operations Executive

5 days ago


Rotorua, Bay of Plenty, New Zealand Automotive Employment NZ Ltd. Full time

**Career Opportunities**

We are seeking a skilled Service Advisor to join our team at Automotive Employment NZ Ltd.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a keen interest in the automotive industry.

Key Responsibilities:

  • Greet customers and assess their service needs
  • Provide accurate information on vehicle maintenance and repair services
  • Schedule service appointments and manage customer expectations
  • Liaise with technicians to ensure timely and efficient service completion
  • Communicate service progress and costs to customers
  • Upsell additional services and maintenance when appropriate
  • Maintain detailed service records and ensure accurate invoicing
  • Handle customer inquiries and resolve concerns promptly and professionally

Requirements:

  • Previous experience as a Service Advisor, preferably in a franchise dealership environment
  • Familiarity with all aspects of automotive repair and maintenance processes
  • Solid communication skills, both verbal and written
  • Good computer literacy (experience on dealership software highly advantageous)
  • High levels of customer focus and interpersonal skills
  • Excellent time management skills and the ability to prioritize tasks in a fast-paced customer service environment
  • A valid driver's license

Benefits:

  • Market related salary with additional commissions
  • Career growth potential
  • A supportive and professional work environment
  • Great family lifestyle, excellent schools, and significant sunshine hours


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