Hospitality Professional

3 days ago


Auckland, Auckland, New Zealand The Hotel Britomart Full time

**About Us**

The Hotel Britomart is a 5 Green Star hotel located in downtown waterfront Auckland, New Zealand.

We welcome guests to experience the best of our property's beautiful timber-lined rooms, luxurious suites with New Zealand art, and bespoke amenities.

In kingi, our restaurant, we celebrate sustainability and provide exceptional cuisine and hospitality for the public and guests of The Hotel Britomart.

**Job Description**

We are seeking capable and experienced professionals to join our team as Waiters. This role involves delivering exemplary customer service by embracing our brand behaviours and service philosophies, striving to exceed expectations, and ensuring each customer experience is memorable.

The ideal candidate will be an excellent communicator with strong ability to develop cooperative working relationships with diverse client groups.

Key Responsibilities:

  • Deliver great guest experiences by following the sequence of service, knowledge of menu, and providing efficient drink delivery processes.
  • Continually monitor the guests' progress, ensuring needs are met and exceeded.
  • Manage your section and take orders by placing them through micros.
  • Gather guests' feedback and pass onto supervisor/manager.
  • Ensure the maintenance of consistent and open communication lines in all relevant matters such as guest feedback and special requests, timing, and low stock.
  • Maintain general cleanliness of the restaurant and bar areas.
  • Assist with set up, pack down of conferences and events, usage of the BEO as the reference for timing and meal specifications.
  • Contribute to cultivating a team spirit by working well independently and as part of the team.
  • Attend and actively participate in training programs as required.
  • Demonstrate a working knowledge of hotel in-house facilities, service specifics, hours of operation, and local attractions to assist with guest enquiries.
  • Ensure the company code of conduct and team handbook are adhered to.


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