Hygiene Team Lead
3 days ago
About Rentokil Initial
We operate in New Zealand under the brands Rentokil, Initial, and Ambius. As an international business services company, we employ over 57,000 employees in over 80 countries. We hold strong to our values of Service, Relationships, and Teamwork. Our people are friendly and supportive, driven by a passion to help protect people, enhance lives, and preserve our planet every day.
Your Key Accountabilities
- Lead and manage the local service team to deliver exceptional hygiene services to clients
- Ensure adherence to health and safety standards across all operations and locations
- Develop and implement service strategies that enhance customer satisfaction and operational efficiency
- Monitor and analyze service performance metrics to drive continuous improvement
- Maintain strong relationships with clients, acting as the primary point of contact for all service-related inquiries
- Conduct regular training and development sessions for team members to uphold high service standards
- Coordinate with other departments to ensure seamless service delivery and resource allocation
- Implement the regional annual operational plan
- Conduct quality audits of specified client premises and ensure service standards are met
- Oversee the maintenance of company vehicles, ensuring they are safe, reliable, and clean
- Proactively resolve customer issues and ensure their satisfaction
The Ideal Candidate
- Minimum of 2 years experience in a management role, ideally within a service or operations environment
- Experienced in implementing worksite safety initiatives, dispute resolution, and regular reporting to higher management
- Strong communication skills and commercial experience
- Ability to lead by example and set a high standard of customer service
- Comfortable engaging directly with the service team and clients
- Strong organizational and time management skills to balance leadership and operational duties
- Excellent conflict resolution skills with a high level of empathy
- Full New Zealand driver's license with a clean driving record
- Clean criminal record
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