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Commercial Excellence Specialist

1 week ago

Auckland, Auckland, New Zealand Card Factory Full time

Key Responsibilities

  • Team Management: Develop and lead a team of Assistant Managers, Team Leaders, and Sales Assistants to achieve sales targets and improve customer satisfaction.
  • Customer Focus: Ensure excellent customer service by coaching colleagues to deliver a personalized shopping experience, anticipating customer needs, and resolving issues promptly.
  • Commercial Acumen: Analyze sales data, identify trends, and make informed decisions to optimize stock availability, merchandising, and promotions.
  • Communication: Foster strong relationships with district and regional managers, sharing insights on store performance, customer feedback, and opportunities for growth.

Requirements

  • Leadership Experience: Proven track record of managing teams in a fast-paced retail environment, driving sales growth, and developing colleagues.
  • Customer Service: Strong passion for delivering exceptional customer experiences, understanding customer needs, and building loyalty.
  • Commercial Skills: Ability to analyze data, identify trends, and make informed decisions to drive sales growth and profitability.
  • Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, managers, and customers.

Benefits

  • Colleague Discount: Enjoy a 25% discount on Card Factory products in-store and online.
  • Financial Wellbeing: Access to salary advance, financial education tools, and other benefits to support your physical, mental, and financial wellbeing.
  • Development Opportunities: Participate in training programs, workshops, and conferences to enhance your skills and career prospects.