Online Community Engagement Specialist

6 days ago


Tauranga, Bay of Plenty, New Zealand Teleperformance Full time
What You'll Do
  • Respond to customer inquiries in a timely and accurate manner via email or chat
  • Identify customer needs and assist them in using specific features
  • Analyze and report product malfunctions by testing different scenarios or impersonating users
Your Responsibilities
  • Update internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and provide assistance
  • Share feature requests and effective workarounds with team members


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