Hotel Operations Manager

3 days ago


Auckland, Auckland, New Zealand Holroyd Howe Full time

Company Overview

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Holroyd Howe is a compact yet vibrant hotel located in the heart of Auckland's CBD, close to the city's main hub for business, shopping, and dining. The hotel's prime location makes it popular with both short-term corporate travelers and leisure guests, along with residents opting for extended stays.

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Salary

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The enhanced pay rate for shifts between 12 a.m. and 5 a.m. is 1.25 times the regular rate.

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Job Description

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In this role, you will support the Hotel Manager to supervise the front office team overnight. You will be responsible for the hotel in the absence of the management team. This role offers a unique opportunity for business-minded individuals eager to fast-track their path toward becoming a Hotel Manager.

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Your Daily Tasks

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  • Working overnight from 11 p.m. to 7:30 a.m. on a rotating roster.\
  • Supervising late guest arrivals and early departures, ensuring that room allocations and check-in/check-out processes are customer-focused and follow set procedures.\
  • Running reports and compiling statistical information as required by finance policies and procedures.\
  • Compiling Night Audit day pack reports and documents in accordance with PCI Compliance, distributing them to specific departments in a timely manner.\
  • Completing computer system backups and saving them in accordance with finance policies and procedures.\
  • Processing guest account transactions.\
  • Leading the night team.\
  • Managing the security and safety of both hotel guests and employees.\
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Qualifications

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You will bring with you:

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  • A minimum of 2 years of front office experience in a supervisory role.\
  • Knowledge of Opera Cloud is advantageous.\
  • Immaculate personal presentation and high level of communication - both written and verbal.\
  • Leadership capability.\
  • NZ citizenship, permanent residency, or a current and valid work visa/permit.\
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Benefits

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Holroyd Howe believes in building a career you'll love. We offer a range of exciting employee benefits and programs, including an Accor loyalty card entitling you to discounted hotel stays, food and beverage rates, and Spa treatments worldwide.

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We also provide opportunities for further development and worldwide career progression within Accor.

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Our commitment to Diversity & Inclusion:

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We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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