Retail Store Lead

4 days ago


New Plymouth, Taranaki, New Zealand Torpedo7 Fitness Ltd Full time
Company Overview
Torpedo7 Fitness Ltd is a leading outdoor gear and apparel retailer in New Zealand, dedicated to providing customers with exceptional products and experiences. We're passionate about making the outdoors accessible to everyone, whether it's for recreation or adventure.

Job Description
The Store Manager will lead our New Plymouth store, guiding a high-performing team to exceed sales targets and provide outstanding customer service. You'll be at the heart of everything we do, from product knowledge to operational excellence.

Key Responsibilities
• Inspire and lead a motivated team to deliver top-notch customer service and hit key sales goals
• Work closely with the Regional Manager to set and smash store sales targets
• Ensure every customer leaves impressed by the service they receive, fostering a welcoming environment that keeps them coming back
• Maintain operational excellence, from rosters to stock management
• Be a product expert, sharing your passion and knowledge with both your team and customers

Required Skills and Qualifications
• Proven experience managing a retail store and leading a sales team
• Genuine love for the outdoors and passion for helping customers find the perfect gear for their adventures
• Excellent communication skills and ability to handle customer queries and feedback with a customer-first approach
• Ability to build rapport easily and keep things positive, even under pressure
• Physical stamina – this is a hands-on role, requiring you to be on your feet and manage tasks throughout your shift
• Adaptability and resilience to handle the changing pace and demands of a retail environment

Benefits
• Opportunity to lead a dynamic team and inspire the next wave of outdoor enthusiasts
• Collaborative work environment that values teamwork and open communication
• Competitive salary and benefits package
• Ongoing training and development opportunities to help you grow in your role

What You'll Love About This Role
You'll have the chance to be part of a passionate team that's dedicated to providing customers with more than just products – we deliver experiences. Whether it's a new bike for the trails or gear for the next camping trip, you'll ensure our customers leave inspired and ready for their next adventure.

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