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Elderly Care Operations Director

2 weeks ago

Wellington, Wellington, New Zealand Oceania Full time

About the Role

We are seeking an experienced Service Excellence Lead to join our team at Oceania, a premium hospitality environment that cares for seniors. As a Resident Services Manager, you will oversee and lead a team passionate about delivering exceptional customer service.

Key Responsibilities:

  • Deliver Innovative Service Delivery Concept: Develop and implement an exciting and innovative service delivery concept that exceeds resident expectations.
  • Lead High Performing Team: Successfully lead a high performing customer facing team who can work under pressure and meet deadlines.
  • Maintain Consistently High Standards: Ensure consistently high standards are met in the front of house and resolve any issues promptly and completely.
  • Liaise with External Suppliers: Liaise with external leisure suppliers, instructors, and volunteers to provide top-notch services to residents.
  • Monitor Resident Satisfaction: Monitor resident satisfaction reports and implement actions to improve results.

What We Offer

  • Competitive Remuneration Package: Enjoy a competitive remuneration package and benefits that support your well-being and career growth.
  • Safe and Healthy Working Environment: Work in a safe and healthy environment with access to a free, confidential support service.
  • Ongoing Development Opportunities: Pursue ongoing development and career progression opportunities within our team.
  • Employee Shares: Enjoy employee shares at no cost for permanent employees.
  • Staff Discounts: Take advantage of a range of great staff discounts with our suppliers.