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Customer Service Expert

1 week ago


Auckland, Auckland, New Zealand Adr Centre Ltd Full time

At Adr Centre Ltd, we're looking for a talented Customer Contact Specialist to join our team. This is an exciting opportunity to take your proven customer skills to the next level and be part of an exciting transformation in our business.

We're committed to delivering excellence in service delivery across multiple areas and channels of Interislander, including commercial vehicle customers; our retail and group booking customers and their agents, nationally and internationally. As a key member of our call centre team at Millennium Centre, Ellerslie, you'll be responsible for maintaining a high level of product knowledge to assist our customers and make recommendations.

The ideal candidate will have proven experience dealing with the public, ideally from a hospitality or tourist background, and ability to stay calm and polite every time. You'll also bring experience of working in a call centre environment, great communication skills, both verbal and written, and resilience to handle challenging customer queries.

This is a resilient role that requires patience, good judgement and a positive outcomes approach. You'll work on a rotating rostered basis between the hours of 7 am and 7 pm, including public holidays. In return, you'll receive extensive support and ongoing training, access to discounted travel, health insurance & holiday houses across NZ as part of the Staff Welfare Trust, and a strong Zero Harm policy to keep you safe.

  • Maintaining a high level of product knowledge to assist customers
  • Responding to and processing a wide range of enquiries
  • Communicating timetable changes, service disruptions, refunds and letters of credit

If you're passionate about delivering exceptional customer service and making a real difference, we'd love to hear from you