Network Specialist
4 days ago
About Spark
Spark New Zealand Limited is a leading telecommunications and digital services company in New Zealand. Our purpose is to help all of New Zealand win big in a digital world by providing mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.
We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day. To meet these challenges, we use Agile ways of working, which allows us to be transparent, collaborative, and highly productive as a team.
Job Description
This role is part of the Spark Managed Enterprise Network team. As a member of this team, you will perform daily activities that include:
- Independently performing moderately difficult operational tasks and analysis for complex faults.
- Reviewing and fixing incidents on customer networks in a timely manner within documented SLAs.
- Performing problem diagnosis, initiating problem resolution, and providing ongoing life-cycle support for technology deployments and upgrades.
- Being available to work between 7:00am and 7:00pm on weekdays to provide support to customers, as well as other after-hours works as required.
- Providing after-hours on-call support for customers on a rostered basis.
Key Responsibilities
Your key responsibilities will include creating and maintaining diagrams, engineering specifications, configurations, technical implementation plans, models, troubleshooting, and support guides. You will also be responsible for the technical correctness and completeness of documentation and network diagram updates from changes and implementations.
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