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IT Process Improvement Manager

1 week ago

Wellington, Wellington, New Zealand ANZ Full time

We're seeking an IT Process Improvement Manager who can drive process improvements and implement best practices across our organisation. As a Defect Manager, you'll oversee and manage the defect management process, ensuring timely resolution of defects and maintaining the integrity of our software.

You'll work closely with cross-functional teams to develop and refine defect management processes, secure relevant approvals, and ensure alignment with industry standards. You'll also coordinate with business teams, internal development teams, IT teams, and third-party vendors to achieve timely and efficient closure of defects.

  • Develop and refine defect management processes, securing relevant approvals, and ensuring alignment with industry standards.
  • Triage defects, assign them to appropriate action owners, and accelerate progress towards resolution.
  • Tracking and monitoring defects regularly using defect management tools.
  • Producing regular progress reports against defect KPIs and communicating any risks and issues to stakeholders.