Field Engineer Specialist
1 week ago
Overview
At Panasonic Avionics Corporation, we are a leading provider of innovative in-flight entertainment solutions.
We are seeking a highly skilled Field Support Engineer to join our team in Auckland, New Zealand.
The successful applicant will have experience in identifying and resolving technical issues with IFEC hardware, network, software, and services.
The role involves providing on-site support, technical guidance, and training to airline customers and OEMs to ensure product requirements, performance, and reliability objectives are met.
Key Responsibilities:
- Guide and manage investigations relating to IFEC hardware, network, software, and services from issue discovery to resolution for line-fit, retrofit, and in-service environments.
- Provide troubleshooting assistance and support related to IFEC hardware, network, software, and services, related to new hardware installations, modifications, wiring, software, issue isolation, and resolution.
- Collaborate with Product Support Engineer, Field Support, and delivery teams to implement new features, hardware, and software product improvements, and bug fixes.
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