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Field Service Engineer

2 weeks ago

Auckland, Auckland, New Zealand Thermofisher Scientific Full time

**Job Description:**

Thermo Fisher Scientific is seeking a driven, customer-oriented Field Service Engineer to join our Auckland-based team. In this role, you will be part of a strong close-knit team providing support and assistance to our customers, ensuring satisfaction while resolving issues they may encounter.

**Responsibilities:**

  • Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution.
  • Diagnose and solve problems, guiding customers through solutions and steps.
  • Install, configure, and maintain hardware and software systems for customers, ensuring efficient performance and functionality.
  • Collaborate with multi-functional teams, including global support, to advance sophisticated issue resolution and product improvement.
  • Stay up-to-date with product knowledge and industry trends to optimally address customer inquiries and provide relevant solutions.

**Requirements:**

  • Diploma in Electrical and Electronics Engineering.
  • Qualify to obtain EWRB license and Registration.
  • A minimum of three years of field service experience.
  • Proficient in using remote desktop tools and customer relationship management (CRM) software.