Helpdesk Resolution Expert

3 days ago

Tauranga, Bay of Plenty, New Zealand Tauranga City Council Full time

About Us

Tauranga City Council is a community-focused organization that values its employees. We offer a range of benefits, including flexible working hours, professional development opportunities, and a supportive work environment.

Job Description:

You will be responsible for providing high-quality IT support to council staff, including responding to service requests, diagnosing and resolving technical issues, and escalating complex problems to senior technical staff. You will also collaborate with other teams to identify and implement process improvements.

Requirements:

  • Proven experience in a helpdesk or technical support role
  • Excellent problem-solving and analytical skills
  • Familiarity with IT service management frameworks (e.g. ITIL)
  • Ability to work effectively in a team environment
  • Strong communication and interpersonal skills

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