Data Insights and Operational Excellence Lead

2 days ago


Wellington, Wellington, New Zealand NZ Post Full time
NZ Post Overview
We are a dedicated team focused on delivering parcels and mail services across Aotearoa. Our mission is to contribute to the growth and prosperity of New Zealand through efficient logistics solutions.

Job Description
This role is perfect for an experienced professional looking to take their career to the next level. As a Customer Operations Manager, you'll play a pivotal role in shaping our data-driven strategy and ensuring seamless service delivery.

Main Responsibilities
- Drive business outcomes through data analysis and operational excellence
- Develop and implement reporting frameworks to support informed decision-making
- Foster a culture of continuous improvement and innovation within the team

Your Requirements
- 5+ years of experience in a similar role, preferably in a call centre or logistics environment
- Strong technical skills, including SQL, Excel, and PowerBI/Tableau
- Excellent communication and presentation skills, with the ability to influence stakeholders

About This Opportunity
This is a unique chance to join a forward-thinking organisation and make a meaningful impact on our business. If you're passionate about data-driven decision-making and customer-centricity, we encourage you to apply.

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