Client Service Delivery Lead
7 days ago
We are excited to be recruiting a Client Experience Lead to join our team at Fluid Legal. As the client-facing representative, you will be responsible for providing an exceptional experience for our clients and staff.
Key Duties
• Be the welcoming face of the firm, ensuring all clients feel valued and cared for
• Manage the reception space to create a professional and inviting atmosphere
• Develop and maintain professional relationships across all external stakeholders and internal
• Coordinate and prepare meeting rooms to the highest standard
• Provide technical support and operational assistance to ensure seamless delivery
• Manage meeting room calendars and administer onboarding documentation
Requirements
To succeed in this role, you will need to have excellent organizational abilities, a keen eye for detail, and the capacity to remain calm under pressure while thinking critically in fast-paced situations. A warm, approachable personality that embodies the heart and soul of the firm is essential.
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