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Customer Engagement Specialist

2 weeks ago

Wellington, Wellington, New Zealand Star Group Full time

About the Role

We are seeking an experienced Customer Engagement Specialist to join our team at Star Group. In this role, you will be responsible for executing and optimising data-led campaigns that drive customer engagement, retention, and revenue.

Key Responsibilities

  • Design and implement targeted marketing campaigns that reach the right audience at the right time
  • Work with customer insights to refine segmentation and messaging for maximum impact
  • Collaborate across internal teams to ensure seamless campaign execution
  • Monitor and report on campaign performance, using data to continuously improve results
  • Evaluate campaign compliance with privacy laws and industry regulations

About You

We are looking for someone who is:

  • Experienced in loyalty marketing or project management
  • Data-savvy and comfortable working with analytics and data-driven strategies
  • Tech-smart and familiar with loyalty platforms like Como and marketing automation tools
  • A relationship-builder who can collaborate effectively across teams
  • A detail-obsessed individual who thrives in a fast-paced environment

Why Join Us?

At Star Group, we offer a dynamic, fast-paced work environment where you'll be part of a team that genuinely loves what they do. We provide development opportunities, exciting projects, and some great perks along the way.