Customer Success Specialist

3 weeks ago


Wellington, Wellington, New Zealand SaferMe Full time

Applications close: 2023-05-30

As the internal voice of the customer to the rest of our teams, you will form the bridge between our solution and our clients, helping them take full advantage of what we can provide now and in the future.

As a contact tracing solution, you have the opportunity to be on the front lines of helping businesses reduce the spread of COVID-19 within their organization.

This is not only a historic time globally, but a time for the revolution of prioritizing health and safety within businesses and organizations.

Key Responsibilities and Expected Deliverables

  1. Gather feedback and analyse data from our customer base
  2. Curiously study other CSM programs and latest trends
  3. Know the company's products inside and out and become a product expert
  4. Provide technical consultation and training
  5. Help our customers to plan and understand how to utilize SaferMe software based on their business needs and outcomes
  6. Handle support issues by phone and email
  7. Record all interactions in the CRM - Hubspot
  8. Play a key role in implementation and providing a top notch delivery
  9. Onboard customers and their staff and provide ongoing user training
  10. Build and maintain relationships and show genuine care
  11. Support key account holders by finding ways to increase user engagement
Requirements

  1. Experience as a Customer Support Specialist or similar CS role
  2. Familiarity with our industry is a plus
  3. Experience using help desk software and remote support tools
  4. Understanding of how CRM systems work
  5. Excellent communication and problem-solving skills

Competitive remuneration packages are on offer.

If you think you will be a good fit please send a cover letter and resume/CV to jenny.busing@safer.me

#J-18808-Ljbffr

  • Wellington, Wellington, New Zealand beBee Careers Full time

    About the Role">We are seeking a Customer Success Specialist to join our team. In this role, you will be responsible for monitoring cross LoB adoption, entitlements consumption and documents business impact.You will orchestrate all non-license sales, delivery and success resources on the account and develop and align with customer on Business Innovation,...


  • Wellington, Wellington, New Zealand Iron Mountain Full time

    A Day in the LifeAs a Strategic Sales Executive at Iron Mountain, you will be responsible for managing customer relationships, driving revenue growth, and developing strategies to improve customer satisfaction. You will work closely with internal teams to align customer contracts, rates, billing, and CRM data within the company's systems.You will also...


  • Wellington, Wellington, New Zealand Saferme Full time

    About UsAt Saferme, we prioritize health and safety within businesses and organizations. Our contact tracing solution enables clients to reduce the spread of COVID-19.Your RoleWe are seeking a Client Growth Specialist to form the bridge between our solution and clients, helping them take full advantage of what we can provide now and in the future.About the...


  • Wellington, Wellington, New Zealand Westcon-Comstor Full time

    Join our team as a Customer Success Strategist and take on a challenging role that requires a strong ability to build and maintain relationships with customers, vendors, and cross-functional teams. As a Customer Success Strategist, you will lead sales growth across key vendors, foster partnerships with New Zealand resellers, and collaborate with key team...


  • Wellington, Wellington, New Zealand Xero Full time

    Our PurposeAt Xero, we're here to help you supercharge your business.We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps.When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...


  • Wellington, Wellington, New Zealand Vestas Full time

    Vestas is the global partner for sustainable energy solutions, specializing in designing, manufacturing, installing, and servicing wind turbines. We are seeking a highly skilled Customer Success Liaison to join our team and help us deliver exceptional customer experiences.As the primary point of contact for customers, you will be responsible for developing...


  • Wellington, Wellington, New Zealand Sap Full time

    Company Overview:SAP is a leading provider of enterprise software solutions, helping businesses run better by enabling them to connect people, processes, and data across all industries and regions. Our mission is to empower every individual in the world to unlock their full potential. We believe that by doing so, we can make the world a better place.Job...


  • Wellington, Wellington, New Zealand SG Fleet AU Full time

    SG Fleet AU is a leading provider of fleet management solutions. Our company overview highlights our commitment to excellence in customer service and our expertise in fleet management, vehicle leasing, and salary packaging.About the JobThis role is focused on driving client success through effective communication and relationship building. Key...


  • Wellington, Wellington, New Zealand Objective Full time

    About UsObjective is a leading developer of SaaS solutions for governments, with a strong presence in Australia, New Zealand, the United States of America, and the United Kingdom.Job DescriptionThe Account Manager will play a key role in ensuring our customers achieve long-term success with our solutions. The ideal candidate will have experience in SaaS...


  • Wellington, Wellington, New Zealand beBee Careers Full time

    About Our TeamWe are a vibrant team dedicated to delivering exceptional education services. Our values include integrity, diversity, and a commitment to making a difference in our communities. As a Sales Enrolment Specialist, you will be part of a dynamic team that shares your passion for education and your enthusiasm for inspiring others.We celebrate...


  • Wellington, Wellington, New Zealand The Salvation Army Full time

    About Us: The Salvation Army is committed to making a positive impact in our communities. Our IT leadership team plays a vital role in supporting this mission by delivering innovative technology solutions. As a Programme Success Specialist, you will be responsible for coordinating projects and ensuring their successful delivery.Your Key Responsibilities Will...


  • Wellington, Wellington, New Zealand Mondelēz International Full time

    About the Opportunity:">This is a fantastic opportunity to join a leading global snack company and make a real difference in the market.">The successful candidate will be responsible for building strong relationships with customers within their assigned territory, driving revenue growth through effective promotional planning and execution, and identifying...


  • Wellington, Wellington, New Zealand Oracle Full time

    **About Us**Oracle is a leading provider of technology solutions that help businesses achieve their goals. Our Sales and Account Management team is a high-performing group that's dedicated to driving outstanding outcomes for New Zealand and Australian businesses.We're Seeking aSales and Customer Success Expert to join our team. As an expert in Sales and...


  • Wellington, Wellington, New Zealand Cyclone Co Full time

    Cyclone Co needs an experienced onsite engineer to act as its representative at customer sites. As a Support Engineer, you will provide top-notch technical support and ensure the seamless operation of software, hardware, and network systems.Main Responsibilities:Offer technical assistance to customers and address their concernsEscalate complex issues to the...


  • Wellington, Wellington, New Zealand beBee Careers Full time

    We are seeking a Customer Experience Specialist to join our team, responsible for delivering exceptional customer service and support. In this role, you will have the opportunity to make a real impact on customers' lives by providing them with the right solutions to their technology needs.Key ResponsibilitiesWork closely with customers to understand their...


  • Wellington, Wellington, New Zealand Lion Full time

    Our VisionWe are driven to put our brands at the heart of every adult social occasion. Our Sales team is passionate about sales, loves the dynamic world of liquor, and drives to conquer new heights. We believe in developing strong relationships with our customers, understanding their needs, and providing them with innovative solutions.Your FutureAs a Sales...


  • Wellington, Wellington, New Zealand Sap Se Full time

    Job DescriptionThe Strategic Account Development Manager role is responsible for driving business growth and developing strategic relationships with our customers. This position requires a strong understanding of the industry and market trends, as well as excellent communication and presentation skills.Key Responsibilities:Cross-Sell/Up-Sell Opportunities:...


  • Wellington, Wellington, New Zealand Vestas Full time

    Vision and Mission">Vestas is dedicated to powering the solution for a sustainable, green energy future. We strive to create a workplace that is inclusive, diverse, and empowering. As a Customer Relationship Advisor, you will contribute to our mission by delivering exceptional customer experiences and driving business growth.">Your Impact">You will be...


  • Wellington, Wellington, New Zealand H&M Group Full time

    About the RoleWe are seeking a highly motivated Customer Experience Specialist to join our team. As a Sales and Service Advisor, you will be responsible for delivering exceptional customer service and creating a positive shopping experience.Key ResponsibilitiesProvide great customer service by being approachable, knowledgeable, and friendly.Fold, hang,...


  • Wellington, Wellington, New Zealand Resolution Life Full time

    About UsAsteron Life has been supporting New Zealanders for nearly 150 years. We are a life insurance group that service over 1 million customers with superannuation, investments and life insurance policies in Australia and New Zealand.We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, that...