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Back Office Assistant Manager

3 weeks ago

Hamilton, Waikato, New Zealand Yü Group Full time
Job Description:
  • Outbound Calling: We are looking for someone to make outbound calls to newly onboarded customers to provide them with essential information about our services.
  • Relationship Building: You will build strong relationships with other teams across the business, ensuring seamless communication and collaboration.
  • Process Management: You will be responsible for maintaining continuity of work operations by documenting and communicating required actions to management, identifying irregularities in processes, and shaping continuing needs.
  • Liaison and Resolution: You will liaise with non-customer and customer-facing teams to handle complex registration enquiries and resolve the enquiry with the customer.

You will also ensure that all customer queries are managed, resolved, and closed within agreed timescales, developing and maintaining a good understanding of the systems and processes available to ensure an excellent customer experience.