Customer Service Representative
7 days ago
About Us
At Allrecruits, we're revolutionizing the wellness industry with innovative technology. Our mission is to empower individuals to take control of their health and wellbeing.
We're seeking a talented Customer Experience Specialist to join our dynamic team. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences across various channels.
Your Role
You'll be the company's voice, ensuring every customer interaction is positive and impactful. Key responsibilities include:
- Responding to customer inquiries via email, chat, and phone with professionalism, empathy, and efficiency
- Assisting customers in choosing the perfect products, resolving delivery issues, and providing expert troubleshooting assistance
- Tracking and managing global orders to ensure seamless delivery experiences
- Coordinating with logistics teams across our regional warehouses to resolve fulfillment issues, troubleshoot delays, and proactively communicate with customers
What We're Looking For
To succeed in this role, you'll need:
- Minimum 2 years of experience in customer service, taking 80+ daily inquiries with extensive email support experience, ideally in eCommerce or a fast-paced, structured customer service call center environment
- Exceptional written and verbal communication skills to connect with customers globally
- Problem-solving skills, being proactive, resourceful, and creative in finding solutions
- Multitasking skills, skilled at managing multiple priorities with efficiency and focus
- Tech-savviness, experience with eCommerce platforms like Shopify and CRM tools (e.g., Reamaze) is a bonus
What We Offer
As a valued member of our team, you can expect:
- A competitive salary that recognizes your expertise and efforts
- An annual well-being allowance to support your health and happiness
- Exclusive discounts on our innovative wellness products
- Opportunities for professional growth and skill development
- A supportive culture that values innovation, collaboration, and teamwork
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