Service Delivery Manager Leader

6 days ago


Auckland, Auckland, New Zealand Frontline Full time

About Frontline

Frontline is a leading provider of community-based support services for adults experiencing serious and persistent mental ill health or complex support needs.

  • We are seeking a dedicated Service Delivery Manager to lead and oversee the provision of high-quality, community-based support services.
  • This role is essential in ensuring that our clients receive the care they require.
Key Responsibilities
  • Service Management & Leadership: Oversee the delivery of integrated support services and contracts, ensuring high standards of care and operational efficiency.
  • Workforce Development: Recruit, develop, and retain a highly skilled, motivated, and effective team of mental health professionals and support workers.
  • Health & Safety Compliance: Ensure all services and work environments align with health and safety regulations.
  • Strategic Leadership: Contribute to organisational initiatives, participating in forums such as Key Event Review, Medication Review, and Smoking Cessation programmes.
  • Quality & Performance Monitoring: Implement audit and corrective action plans, ensuring continuous service improvement.
  • Reporting & Evaluation: Provide monthly reports on service performance, workforce engagement, and quality improvement efforts.

Benefits

  • Competitive salary based on experience
  • Car for work and personal use
  • 5 weeks Annual Leave
  • Birthday off
  • Professional development opportunities to support career growth
  • Workplace wellbeing initiatives such as gym membership and monthly external supervision to support your own health and work-life balance


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