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Service Delivery Expert

1 week ago

Auckland, Auckland, New Zealand Suntory Oceania Full time

**Suntory Oceania: A Leader in Beverage Excellence**

As a leader in the beverage industry, Suntory Oceania offers a unique opportunity to work with a diverse portfolio of over 40 brands, including Jim Beam, Maker's Mark Bourbon, and Suntory BOSS Coffee. Our commitment to quality, craftsmanship, and sustainability sets us apart from others, and we're proud to offer a rewarding career path for our employees.

**Job Description: Support Operations Coordinator**

We're seeking a highly skilled Support Operations Coordinator to join our support team, responsible for delivering exceptional service to our clients across Australia & New Zealand. In this role, you'll manage communication channels, respond to client inquiries, and provide top-notch support during our transition to becoming Suntory Oceania.

**Key Responsibilities**
  1. Manage customer inquiries via phone, email, and chat with professionalism and efficiency.
  2. Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
  3. Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
  4. Collaborate with internal teams, including Credit, Sales, and Logistics, to ensure seamless service delivery.
  5. Adjust to ongoing system and business transformations to support our evolving needs.

**Requirements**
  1. Prior experience in customer service or contact center roles is preferred.
  2. Candidates must have a customer-centric mindset and excellent communication skills.
  3. A friendly, approachable demeanor that fosters strong relationships is essential.
  4. Candidates must be able to thrive in a changing environment and manage multiple priorities.
  5. An enthusiasm for working with renowned brands and a desire to grow their career within our organization is desirable.

**Why Join Us?**

At Suntory Oceania, we believe in fostering a culture of excellence, innovation, and collaboration. We're committed to creating a supportive work environment where our employees can thrive and reach their full potential. If you're passionate about delivering exceptional service and building strong relationships, we encourage you to apply for this exciting opportunity.