Reservations Team Member

5 days ago


Queenstown, New Zealand Queenstown 9300, New Zealand Full time

Job Description
This is an exciting opportunity to join our team as a Guest Services Sales representative. In this role, you'll be working off-mountain in our Head Office, where you'll provide seamless support to our guests through efficient answers to their queries, assistance with bookings, and guidance throughout their trip. Your extensive knowledge of our products, packages, rentals, snowsports lessons, transport, and other mountain activities will enable you to share your passion for the mountains with our guests.

Key Responsibilities
- Building rapport with guests when they reach out for assistance
- Processing sales and addressing all other guest enquiries (i.e., managing bookings, rescheduling lessons/transport, etc.)
- Finding opportunities to improve our customers' experience through recommendations you are providing
- Supporting the Guest Services team in our Snow Centre during busier times
- Operating our Point of Sale and Guest Database systems
- Being a source of knowledge for guests by having an understanding of all products, other departments, events, promotions, and key dates



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