Scenic Rail Host
3 days ago
Job Description
About the Role: As a Customer Host, you'll be the friendly face delivering an exceptional on-board experience for KiwiRail's Scenic Plus passengers. You will ensure that all our passengers enjoy an outstanding experience while travelling on our services. Your responsibilities will include delivering a first-rate food and beverage service and providing a prompt and professional service to our passengers at all times. This role is key to ensuring every journey is memorable, safe, and enjoyable for all.Your Key Responsibilities will be:
- Provide prompt, professional customer service to passengers throughout their journey
- Serve food and non-alcoholic/alcoholic beverages while maintaining a clean and welcoming environment
- Offer tailored assistance, from luggage handling to safety updates during disruptions
- Maintain high standards of personal presentation to enhance the Scenic Plus brand
- Support team members with daily operations and contribute to a culture of continuous improvement
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