Dairy Operations Coordinator
6 days ago
**About Us**
Livestock Improvement Corporation (Lic) is a world leader in pasture-based dairy genetics and herd management. Our team is driven by a culture of accountability, agility, and innovation.
**Role Overview**
We are seeking a highly skilled Dairy Operations Coordinator to join our eCommerce team. As a key member of our team, you will provide administrative support to customers and sales representatives in the ordering, invoicing, and fulfilment of ear tags and heat detection products.
**Key Responsibilities**
- Manage day-to-day business partnerships with suppliers, ensuring appropriate levels of contact, communication, support, and adherence to SLAs.
- Identify and address customer needs, striving to exceed expectations and deliver superior service to both internal and external clients.
- Demonstrate positive team behaviours to contribute to a supportive environment and company culture.
**Requirements**
Candidates should have a background in dairy farming operations, which will help them understand the needs and expectations of our farmer shareholders. Experience in customer support roles, such as in a contact centre or eCommerce support team, is highly valued.
Strong business communication and problem-solving skills are essential, enabling candidates to effectively address customer needs and collaborate with team members. Proficiency in using PCs, software, the internet, and email is necessary for managing orders and maintaining accurate records.
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