Service Delivery Manager
4 days ago
MiTek is a diversified global supplier of software, engineered products, services and automated manufacturing equipment. Specializing in the residential construction industry, MiTek provides a technologically advanced, high-quality, and reliable approach to business workflow - as well as the design, manufacturing and construction of residential structures.
The Business East Tamaki Inc. is seeking a highly skilled Service Delivery Manager to join our team. As a key member of the Customer Service Team, you will play a vital role in ensuring the efficient operation of the team and delivering exceptional customer service.
### Key Responsibilities
- Customer Focused – Ability to provide exceptional customer service.
- Must be able to analyse a situation and have strong decision-making skills.
- Able to motivate and inspire others, and to manage team's performance effectively.
- Clear Communication – Ability to communicate clearly to both internal and external customers.
- Accurate Data Entry – Ability to accurately enter orders into ERP system.
- Attention to Detail – Ability to fully read and understand all information provided by the customer.
- Problem Solving – Identifies and resolves problems in a timely manner.
- Conflict Resolution & Assertiveness – Ability to listen and understand a customer's needs and work to resolve any issues promptly and efficiently.
- Able to address issues within the team with honesty, empathy and taking a proactive approach.
- Autonomy – Ability to work independently with minimal supervision.
- Time Management – Ability to utilize the available time to organize and complete work within given deadlines.
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