Customer Experience Specialist
3 days ago
Job Description:
About the Role:
We are seeking a Customer Experience Specialist to join our team in Inverness. As a Senior Service Delivery Expert, you will be at the forefront of delivering exceptional customer service while resolving complex customer needs.
About You:
- You have empathy and understanding for customers' concerns.
- You possess strong communication skills to effectively communicate with customers through various channels.
- You are proactive in identifying areas for improvement and providing recommendations for change in customer care processes.
About Our Culture:
At Barclays Uk, we value Respect, Integrity, Service, Excellence, and Stewardship. We believe in Empowering, Challenging, and Driving our colleagues to deliver outstanding results. If you share these values, we would love to hear from you.
Your Key Responsibilities:
- Provide exceptional customer service through various communication channels, including chat, email, and phone.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement to provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
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