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Relationships and Customer Service Expert

3 weeks ago

Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full time

JACOBS DOUWE EGBERTS is the world's leading pure-play coffee and tea company, serving millions of cups of coffee or tea every day. We are looking for a talented Relationships and Customer Service Expert to join our team of 5.

As a key member of the team, you will provide exceptional support to customers (internal and external) ensuring that all orders and delivery issues are promptly resolved. You will be responsible for:

  • Ensuring all outbound and inbound calls are made for customer orders as per call cycles.
  • Accurately entering customer orders into our ERP system to meet customer requirements & expectations.
  • Executing up-sell strategies to increase sales and expand a customer's product range within the existing customer base.
  • Building strong relationships with all customers and potential customers.
  • Investigating and resolving customer complaints in a timely manner.
What We Offer

We offer a competitive salary, 3% Kiwisaver Employer Contribution, and incentive bonus. Our team enjoys hybrid working flexibility, medical insurance, income protection, life insurance, and more.