Support Service Manager

4 days ago


Auckland, Auckland, New Zealand New Zealand Health Group Full time
About Our Company

New Zealand Health Group is the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

Job Description

In this role as a Service Facilitator, you will be responsible for delivering exceptional first call resolution as the first point of contact for both our support workers out in the field and our clients. You will work across a 7-day roster with shifts from 12:30pm - 21:00pm based in Tamaki Makaurau Albany.

Key Skills and Qualifications
  • Managing phone-based and email enquiries.
  • Timely communication with clients and support workers.
  • Logistics coordination to guarantee hours.
  • Adhering to key performance indicators.


  • Auckland, Auckland, New Zealand Presbyterian Support Northern Full time

    Key Skills and Qualifications:To be successful in this role, you will need:• Previous experience in an administrative or office management setting• Coaching or training experience• Competency in Microsoft Office applications• High-level IT systems skills• Experience working within payroll and leave matters• Strong understanding of individualised...


  • Auckland, Auckland, New Zealand Presbyterian Support Northern Full time

    About the RoleThis is an exciting opportunity to join our team as a Rostering Coordinator. In this role, you will be responsible for coordinating the schedules of our Support Workers, ensuring that they are adequately resourced to meet the needs of our clients. You will work closely with the Enliven team to ensure that our services are delivered efficiently...


  • Auckland, Auckland, New Zealand Spectrum Care Full time

    About Spectrum Care\Spectrum Care is a leading provider of support services for children, young people, and adults with disabilities. Our mission is 'Realising possibilities - Whakatinana ana i nga wawata', where we believe in lives of choice, inclusive communities, and daring to dream.\The Service Coordinator plays a critical role in the management and...


  • Auckland, Auckland, New Zealand West Recruitment Pty Ltd Full time

    About the Role:We are seeking a highly motivated and experienced Support Services Manager to join our client's growing team. As the primary point of contact for clients and internal stakeholders, you will play a key role in delivering exceptional customer service and support while ensuring seamless day-to-day operations.">Key Responsibilities:• Manage and...


  • Auckland, Auckland, New Zealand Spark New Zealand Full time

    About the JobAre you a highly organized and reliable individual with excellent communication skills? Do you have experience in diary management and event coordination? We're seeking a skilled Support Services Coordinator to join our team in Auckland. As a key member of our Support Services Centre of Excellence (CoE), you'll provide essential support to...

  • Support Workers

    16 hours ago


    Auckland, Auckland, New Zealand Presbyterian Support Northern Full time

    Ko matou tenei I This is UsWe believe that everyone should be able to actively contribute to their community and thrive.We are a not-for-profit organisation, stretching from Taupo to Whangarei, that provides access to critical health and social services.We are renowned for our core services Enliven, Family Works, Lifeline and Shine.Everything we do is...


  • Auckland, Auckland, New Zealand Service Foods Full time

    Service Foods is seeking a dedicated and detail-oriented Food Safety Quality Manager to join our National Support team. As a key member of our team, you will play a crucial role in ensuring the continuous improvement of our quality and safety systems.About the RoleCollaborate with the Quality & Compliance Lead on the development and implementation of quality...


  • Auckland, Auckland, New Zealand New Zealand Government Full time

    Job DescriptionThe Senior Bail Support Officer will be responsible for guiding practice in our Bail Support Service team. This includes assisting the Lead Bail Support Officer with quality management activities and playing a lead role in implementing new or changed practice and procedures.You will also be responsible for managing a caseload, with an emphasis...


  • Auckland, Auckland, New Zealand New Zealand Customs Service Full time

    About Our RoleWe are seeking a Corporate Services Officer to join our team in Mangere.As a key member of our Corporate Services team, you will play a critical role in providing high-quality services and administrative functions to support Customs operations.You will have the opportunity to work closely with our team members, stakeholders, and customers to...


  • Auckland, Auckland, New Zealand Presbyterian Support Northern Full time

    Job DescriptionAs a Rostering Coordinator in our Enliven team, you will be responsible for scheduling Support Workers to visit and provide care services to our clients. This includes making adjustments as needed in line with the changing needs of our clients and Support Workers. On a daily basis, you will communicate with clients and liaise with Support...


  • Auckland, Auckland, New Zealand Presbyterian Support Northern Full time

    We are looking for a highly motivated and caring Support Worker to join our team at Presbyterian Support Northern.As a Day Service Support Worker, you will be responsible for the care and support of clients attending our local Day Service. This includes preparing and delivering activities, assisting with daily tasks, and collaborating with colleagues to...


  • Auckland, Auckland, New Zealand Presbyterian Support Northern Full time

    At Presbyterian Support Northern, we believe that everyone should be able to actively contribute to their community and thrive. Our organisation provides access to critical health and social services across the northern region of New Zealand.We are a not-for-profit organisation renowned for our core services Enliven, Family Works, Lifeline, and Shine. Our...


  • Auckland, Auckland, New Zealand Presbyterian Support Northern Full time

    **Job Summary**We are seeking highly motivated and compassionate Support Workers to join our team at Presbyterian Support Northern. As a Support Worker, you will play a vital role in providing care and support to elderly, disabled, and recovering individuals in their own homes.You will be responsible for visiting clients in their homes, providing assistance...


  • Auckland, Auckland, New Zealand Presbyterian Support Northern Full time

    We are seeking a compassionate and skilled Support Worker to join our Enliven Day Service team.As a Day Service Support Worker, you will play a vital role in ensuring the well-being and safety of our clients. You will work closely with colleagues to deliver high-quality activities and provide individualised support to meet their needs.Key responsibilities...


  • Auckland, Auckland, New Zealand Presbyterian Support Northern Full time

    About the RoleThis is an exciting opportunity to join our team as a Family Support Practitioner, working in a local school setting.You will be responsible for providing early intervention and preventive social work services to vulnerable children and teens; and their whanau.Key RequirementsA tertiary level degree, majoring in Social WorkRegistration with the...


  • Auckland, Auckland, New Zealand New Zealand Customs Service Full time

    About UsNew Zealand Customs Service | Te Mana Arai o Aotearoa is a government agency responsible for managing New Zealand's border and trade.We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges.Our mission is underpinned by Te Pou Tokomanawa (the Foundations) and our...


  • Auckland, Auckland, New Zealand Department of Corrections NZ Full time

    **About the Role:**As a Senior Bail Support Officer, you will be responsible for managing a caseload and providing guidance to Bail Support Officers in your district. You will also play a lead role in supporting the development of the service from its beginnings in the region. To be successful in this role, you must have good cultural awareness and an...


  • Auckland, Auckland, New Zealand Presbyterian Support Northern Full time

    **Creating a Safer Workplace**At Presbyterian Support Northern, we are committed to creating a safer workplace for our staff, clients, and visitors. Our team of 900 staff members work together to deliver exceptional health and social services, and we take pride in our ability to make a positive impact in our community.**Job Description**We are seeking an...


  • Auckland, Auckland, New Zealand New Zealand Government Full time

    In this role, you will be responsible for providing support to our team at Mt Eden Corrections Facility. As an Administration Support Officer, you will assist with various tasks including data entry, general administration, and providing customer support.The successful candidate will have excellent communication skills and be able to work well under...


  • Auckland, Auckland, New Zealand Carter's Tyre Service Full time

    About Carter's Tyre ServiceWe have been providing specialist tyre solutions for over 35 years. Our commitment to innovation and customer satisfaction has helped us become the leading tyre business in the country.Our comprehensive range of services includes tyre management solutions for small to large-scale fleets, OTR, and agribusiness. We pride ourselves on...