Customer Experience Lead

7 days ago


Auckland, Auckland, New Zealand Nike Full time

We are seeking a Customer Experience Lead to join our Nike Westgate store team, providing exceptional customer service and operational support.

In this role, you will have the opportunity to develop your skills in retail leadership, working closely with the Assistant Head Coach and leadership team. Key responsibilities include:

  1. Delivering premium customer service as an Athlete (Retail Assistant)
  2. Providing operations support to the leadership team, including rostering and instore function
  3. Assisting in performance management and guidance, and contributing to cashier training for Sales Associates (Athletes)
  4. Maintaining accurate payroll information and monitoring wage spend against forecasts
  5. Collaborating with the Store Manager to review P & L reports and drive business growth

To succeed in this role, you will need to bring:

  1. A genuine passion for the Nike brand and sports industry
  2. Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers
  3. Previous experience in retail and/or hospitality, with a focus on customer service and leadership
  4. Strong organisational and planning skills, with a focus on delivering results
  5. Proficiency in MS Office products, with a willingness to adapt to new technologies

The successful candidate must be available to work flexible hours, including weekends, evenings, and holidays, as needed.



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