Sales and Customer Experience Lead

4 days ago


Auckland, Auckland, New Zealand Jacobsen Full time

Job Summary

As a Sales and Customer Experience Lead, you will be responsible for driving sales growth and delivering exceptional customer experiences. You will lead a team of 9 customer service representatives, managing remote teams and ensuring efficient resolution of customer inquiries.

Key Responsibilities

  • Manage customer service representatives in NZ and overseas
  • Develop service procedures and policies
  • Monitor performance metrics and handle escalated customer issues

Requirements

  • 3-5 years of experience in a sales and customer service management position
  • Certification in Dynamics D365 FinOps or similar
  • Demonstrated influencing and negotiating skills

What We Offer

  • Market-leading remuneration reviewed annually
  • Annuial Incentive
  • Company-funded Medical Insurance
  • Kiwisaver contribution at 4%
  • 5 x Values-based paid days off work annually
  • Birthday off work to celebrate
  • 2 x Personal days
  • Family day to spend time with loved ones
  • Volunteering day to give back to the community


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