Sales and Customer Experience Lead
4 days ago
Job Summary
As a Sales and Customer Experience Lead, you will be responsible for driving sales growth and delivering exceptional customer experiences. You will lead a team of 9 customer service representatives, managing remote teams and ensuring efficient resolution of customer inquiries.
Key Responsibilities
- Manage customer service representatives in NZ and overseas
- Develop service procedures and policies
- Monitor performance metrics and handle escalated customer issues
Requirements
- 3-5 years of experience in a sales and customer service management position
- Certification in Dynamics D365 FinOps or similar
- Demonstrated influencing and negotiating skills
What We Offer
- Market-leading remuneration reviewed annually
- Annuial Incentive
- Company-funded Medical Insurance
- Kiwisaver contribution at 4%
- 5 x Values-based paid days off work annually
- Birthday off work to celebrate
- 2 x Personal days
- Family day to spend time with loved ones
- Volunteering day to give back to the community
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