Retail Experience Specialist
3 days ago
About Us
The Warehouse Group is a leading retailer in New Zealand, with a portfolio of brands that include The Warehouse, Warehouse Stationery, and Noel Leeming. Our vision is to deliver relevant and exciting customer experiences to Kiwis, and we're always looking for talented individuals to help us achieve this goal.
The Role
This is a fantastic opportunity to join our in-store team as a Customer Service Team Member. In this role, you'll be working closely with customers to provide them with an exceptional shopping experience. You'll be responsible for answering their questions, processing returns and exchanges, and resolving any issues they may have.
Your Key Responsibilities
* Providing excellent customer service and responding to customer inquiries
* Processing returns, exchanges, and refunds, and handling customer complaints
* Working collaboratively with the Loss Prevention team to ensure store safety and security
* Supporting the Checkout area as needed, ensuring smooth transactions and excellent customer service
What We're Looking For
* Strong communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
* Previous experience in retail or a customer-facing role is highly desirable
Benefits and Perks
* Competitive salary and benefits package
* Opportunities for career growth and development
* A fun and dynamic work environment
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