AWS Cloud Ambassador

3 days ago


Auckland, Auckland, New Zealand Amazon Full time

As a Cloud Support Engineer at Amazon Web Services (AWS), you will be responsible for providing technical support to our customers through various contact channels. You will apply advanced troubleshooting techniques to resolve complex customer issues and drive customer interactions by working closely with customers to identify the root cause of problems.

Why Join Us?

We offer a dynamic and inclusive work environment where you can grow your career and make a real impact on our customers' lives. Our team is passionate about delivering exceptional support, and we strive to exceed customer expectations.

Responsibilities
  • Solve customer cases through telephone, email, web/live chat, and other channels.
  • Participate in the development and presentation of training to help new hires succeed.
  • Work with development teams on complex issues or contact deflection initiatives.
  • Coach/mentor new hires to ensure they have the necessary skills to succeed.
BASIC QUALIFICATIONS
  • Experience with troubleshooting and resolving complex technical issues.
  • Knowledge of AWS services and Cloud Computing concepts.
  • Strong communication and interpersonal skills.


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