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AWS Cloud Solutions Engineer

1 week ago

Auckland, Auckland, New Zealand Amazon Full time

About the Role
AWS Associate Technical Account Manager (TAM) plays a vital part in helping customers derive maximum value from cloud technology.
As an Associate TAM, you will partner with Enterprise Support Technical Account Managers to provide supporting services and recommendations to customers to help them transform and improve operations while lowering costs.
Key Responsibilities:

  1. Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers, and customers to ensure timely resolution and escalation of support cases and customer asks.
  2. Liaise with customers during service disruptions to understand and assist in mitigating business impact.
  3. Access and learn how to use customer account tools to draw insights and address customer asks.
  4. Compile cloud services operational and cost analysis periodic customer reviews.
  5. Deliver introductory customer technical enablement sessions such as lunch and learns.

Why AWS?
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.