Maori Education Liaison

3 days ago


Hamilton, Waikato, New Zealand Te Wananga O Aotearoa Full time

About the Role
This is an exciting opportunity to join our team as a Tauira Journey Coordinator. In this role, you will provide support to our tauira to achieve their learning goals. This includes identifying and contacting early withdrawals and no-shows for programmes, responding to incoming calls, messages, and emails promptly and professionally, and coordinating the speedy resolution of tauira issues.

Responsibilities
- Provide outreach service to tauira to support them in achieving learning success
- Identify and contact early withdrawals and no-shows for programmes
- Respond to incoming calls, messages, and emails promptly and professionally
- Coordinate the speedy resolution of tauira issues
- Maintain high levels of specialised knowledge of our programmes
- Accurately record all necessary call data
- Produce ad hoc and call reports
- Work collaboratively with internal and external stakeholders to ensure tauira satisfaction

About Us
At Te Wananga o Aotearoa, we value our kaimahi (employees) and strive to create a whanau-friendly workplace where everyone is encouraged to be themselves. We believe in the importance of continued learning and development and offer various training and professional development opportunities to our staff.



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