Hospitality Services Manager

4 days ago


Auckland, Auckland, New Zealand ahs hospitality nz Full time

About the Position

We are seeking an exceptional Executive Housekeeping Manager to join our team in Auckland CBD. As a key member of our team, you will be responsible for overseeing daily housekeeping operations, leading, mentoring, and motivating the housekeeping team, managing staffing schedules, conducting regular inspections, collaborating with hotel management, handling budget planning, and implementing training programs.

Responsibilities

  1. Oversee daily housekeeping operations, ensuring high standards of cleanliness and efficiency.
  2. Lead, mentor, and motivate the housekeeping team, fostering a collaborative and productive environment.
  3. Manage staffing schedules and rosters to meet operational demands and ensure optimal coverage.
  4. Conduct regular inspections of rooms and public areas to maintain quality and adherence to brand standards.
  5. Collaborate closely with hotel management to meet client expectations and address guest feedback.
  6. Handle budget planning, inventory management, and cost control for housekeeping supplies and equipment.
  7. Implement training programs for staff development, safety protocols, and compliance.
  8. Drive continuous improvement by identifying and implementing process efficiencies.
  9. Maintain a strong focus on customer satisfaction, ensuring a welcoming and pristine environment for all guests.

The Ideal Candidate

We are seeking an exceptional individual with a proven track record in executive housekeeping management. Key skills and qualifications include:

  • Exceptional Quality Standards and Attention to Detail: Demonstrates an unwavering commitment to excellence, ensuring the highest standards of cleanliness and consistency across all areas of the property.
  • Inspirational Leadership and Positive Influence: Cultivates a supportive, energetic team culture by leading with a positive attitude, fostering collaboration, and inspiring high performance across housekeeping staff.
  • Resilience and Physical Stamina: Exhibits the endurance needed to thrive in a demanding environment, setting an example of agility and resilience for the team in a high-paced setting.
  • Advanced Organizational and Time Management Skills: Manages multiple priorities effectively, optimizing productivity to ensure a smooth and efficient flow of operations.
  • Flexibility and Adaptability: Maintains availability to work varied schedules, including weekends and holidays, adapting to the evolving needs of the business and client demands.
  • Strong Financial and Operational Acumen: Skilled in budgeting, inventory management, and cost control, with an ability to maximize resources while ensuring top-quality service.


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