Customer Service Representative

2 weeks ago


Dunedin, Otago, New Zealand Vulcan Full time

About Vulcan

Vulcan is a diverse bunch of people who enjoy what they do and are committed to delivering solutions that enable excellence. With 69 sites and 1300 employees across New Zealand and Australia, our sustained growth can be attributed to our superior service and dedication to continuous improvement across every facet of our business – and this always starts with people.

The Opportunity

This is a fantastic opportunity for someone with a strong customer focus, a proactive mindset, and a desire to grow their career in a supportive and dynamic environment. As an Internal Sales Specialist, you will play a key role in providing exceptional service to our customers and supporting the day-to-day operations of our distribution business.

Responsibilities

Key responsibilities include:

  • Responding to inbound enquiries via phone and email in a timely and professional manner.
  • Processing customer orders and preparing accurate quotes.
  • Proactively following up with customers to ensure satisfaction and gather feedback.
  • Collaborating with the sales team to support business development and identify opportunities.
  • Building and maintaining strong customer relationships, including occasional face-to-face meetings.
  • Assisting with stock management and inventory control.
  • Supporting the day-to-day performance of the branch.
  • Handling general administrative tasks as needed.

Requirements

To be successful in this role, you will require:

  • Intermediate level or above computer skills.
  • Great attention to detail.
  • A warm and friendly telephone and face-to-face manner.
  • A person who has experience in a customer-facing role and values a high level of customer service.
  • Ability to be flexible and work in a small team environment and assist where necessary.
  • Ability to work under pressure and prioritise when things get busy.

Benefits

We offer a secure future and solid career, along with great professional development opportunities in a company that genuinely cares about the growth and development of its people. We believe that flexible, relaxed, enjoyable workplaces make for happy people, and we support flexibility wherever possible to ensure your job enhances, not hinders, your life.



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